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Client Success Onboarding Representative Job at Angies List




at HomeAdvisor & Angie's List

(View all jobs)

Indianapolis, IN


For over two decades, Angie’s List has provided trusted reviews and information to help millions of homeowners make smart hiring decisions for their home improvement, maintenance and repair projects. Angie’s List also helps service professionals grow their business by providing individualized advertising packages, providing a platform for previous customers to review completed projects and connecting them with homeowners browsing for their next project.
Our Sales Origination team(s) and Client Success team(s) work together to ensure that service providers are set up with quality advertising that meets their needs and have a dedicated resource throughout their advertising campaign. We are excited to expand our network of service providers and to do so, we need the right Client Success On-boarding Representatives to coach pros on building the proper advertising foundation.  
RESPONSIBILITIES:
The point of contact for all Angie"s List advertising companies within the first 30 days of their campaign
Accept live phone calls via internal transfers from other departments and also, outbound dial assigned advertisers
Walks Pro through onboarding checklist to build the right foundation for advertising campaign
Schedule follow-up calls with Pros to ensure onboarding checklist is complete and goals are achieved
Assists Pro in downloading and understanding the Angie’s list mobile app.
Teach the Pro about their advertising plan and the different ways this will be successful.
Assists Pro with setting up their Angie’s list profile with up-to-date business information.
Communicate with both Sales Origination team(s)and Client Success team(s) about the Pro during the first 30 days of advertising
Tracks Pro’s progress during the first 30 days.  Once the Pro has met their goals you will pass the Pro to our Client Success team.
Performs other related duties as required or assigned
SKILLS & REQUIREMENTS:
High School Diploma or GED required
Excellent communication skills and a commitment to world class customer service
Patience, and the ability to provide clear instructions when teaching a customer about our website and technology platform(s)
Ability to multi-task and work independently while paying attention to detail
Desire to contribute to the bottom line and recognize that a team is only as strong as the weakest player – you seek feedback and want to continuously improve
Strong initiative to strive for continuous accuracy, quality, and timeliness of information
Hear and talk on a phone head set for up to 8 hours per day 
This is a full-time opportunity to join our team. All candidates must be eligible to work for any US-based employer without sponsorship. We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume to get the ball rolling







More information on this Job


ID: 31110428 - Save Job
Category: Jobs : Accounting Jobs
Employer Info:

Angies List

USA

More than 6 million households nationwide check Angies List reviews to find the best local service providers, like roofers, plumbers, handymen, mechanics, doctors and dentists. And thats just the short list. We collect ratings and reviews on more than 720 different services. The people who join Angies List are just like you — real folks looking for a way to find trustworthy companies that perform high-quality work.



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