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Patient Care Coordinator Harvey LA US 70058 Job at Kroger

Company Name: Kroger Specialty Pharmacy

Position Type: Employee

FLSA Status: N/A

 

 

Position Summary

Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills. Address related questions and concerns while providing excellent customer service. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships

Utilize knowledge of the pharmacy processes and procedures to ensure that callers needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate

Utilize personal effectiveness and effective listening to quickly assess callers needs and use critical thinking skills to determine best resolution

Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions

Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, etc.

Use computer system to locate patients and document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records

Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies

Perform other related duties as assigned

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

High School Diploma or GED

Any additional specialized training in general office routines and computer and software operation

1 year of experience of telephone high touch, high quality customer service experience involving computer skills

Superior interpersonal effectiveness, telephone customer service and relationship building skills

Ability to utilize problem solving and critical thinking to quickly understand what caller is wanting to determine best resolution or person to handle

Ability to multitask during and between calls to review patient history, job aids, reference material, policies and procedures, as well as document patients records

Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal pharmacy systems

Desired Previous Experience/Education

Pharmacy Technician Certification

Any prior experience in medical or specialty pharmacy setting

 

Education Level: High School Diploma/ GED Required

Required Travel: None

Required Certifications/Licenses: None

Position Type: Full-Time

Regions: Any

States: Louisiana

Keywords: call center, receptionist, high call volume, answer multi-line phone

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  LA || Harvey || 2731 Manhatten Blvd #B17 || 70058 || Kroger Specialty Pharmacy || None || Health & Wellness; Health Care (The Little Clinic); Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None 

More information on this Job


ID: 32095650 - Save Job
Category: Jobs : HR Jobs
Employer Info:

Kroger

USA

As America’s grocer, our most urgent mission is to be here for our customers when they need us most, with open stores and openhearted hospitality. We’re taking proactive steps to protect the health and safety of our associates, customers and communities, including adjusted store operating hours, enhanced cleaning procedures, physical distancing precautions and expanded associate benefits.


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